Contact us

Welcome

*** CURRENTLY AWAY FOR HOLIDAY ***
All orders placed from today (15-07-2019) will be processed when we return on 29th August

Shipping details

All orders will be shipped via a tracked service (UK: 2nd class by default).

=============

Items will be shipped to the address listed in the purchase receipt only. If you wish to have your order shipped to a different address, PLEASE CHANGE IT DURING THE REVIEW STAGE OF CHECKOUT.

It is your responsibility to ensure that the address provided in your account is correct and up to date. I shall not be held liable for any packages that are delivered to an incorrect returned due to an incomplete address or its equivalent.

You shall be responsible for paying for postage to resend any packages that are returned to me due to an error in the address, incomplete/inaccessible address or listed as unclaimed/refused etc.

=============

I use a drop-off service to dispatch parcels. This means that I drop all orders off at my local post office and mark them as "Dispatched",

Usually the post office gets to the items on the day itself, but if they are busy (and especially during periods such as Christmas etc.), they may take more than a day to sort through the parcels.

Please bear this in mind, if you notice that the date of dispatch and the postmarked date on the package is different, or if your packaged is delayed.

=============

ESTIMATED SHIPPING TIMES:
» United Kingdom:
- 2-3 business days

» Europe: 5-7 business days
» United States: 5-14 business days
» Everywhere Else: 5-21 business days

Please note that a package taking longer than expected to arrive could be the result of delays in transport, customs (and how long your country's postage service takes), bad weather, and busy seasons (e.g. Christmas) etc.

Please see this page for any information on possible delays:
https://personal.help.royalmail.com/app/answers/detail/a_id/5317

Refunds, returns & exchanges

Requests for refunds and/or return or exchange of custom/personalised items are not accepted in ANY case. The same applies to any items that were purchased on sale, on clearance, or any ready made/ready to ship products.

I will accept returns up to fourteen (14) days from date of receipt of the items. Please contact me within seven (7) days of receipt of item.

Items must be shipped back in their original condition and advised that they be returned via a registered/tracked delivery service as I shall not be held liable for any lost/missing parcels.

I shall not be held liable for any damages incurred as a result of inadequate packaging, mishandling by the postal service, and items that come back to me in a less than sale-able condition will not be refunded.

You will be refunded MINUS postage cost(s) and you shall be responsible for the cost of return postage.

=============

If your item arrives damaged, if there was an error/missing item, or if I sent the wrong item please contact me (include photographs and an accurate description of the damage/s or error/s) within three (3) days of receipt of item.

Items must be shipped back in their original condition and advised that they be returned via a registered/tracked delivery service as I shall not be held liable for any lost/missing parcels.

You will be refunded fully or the item replaced.
You shall be responsible for the cost of return postage.

Damages (in the case of poor jewellery care or mishandling) or loss that occurs after receipt of the item is the responsibility of the buyer and I shall not be held liable in such cases.

Additional information

Custom and personalised orders
Custom/personalised items are classed as anything that is not usually available in my store, where the design has been altered/changed, and/or has been personalised to your specifications.

This includes (but is not limited to) the following: where one or more gemstones are changed according to you request, or a larger/smaller size bracelet is requested etc.

ALL customised/personalised items are NON-REFUNDABLE, NON-RETURNABLE and NON-EXCHANGABLE.

PLEASE CONTACT ME PRIOR TO PURCHASE if you have a custom request and I will try my best to accommodate you. If you fail to contact me PRIOR TO PURCHASE, and instead leave a note at checkout or send me a convo (post purchase), I WILL NOT be able to customise your order and you will be sent what you purchased (as shown in the listing pictures).

=============

Product descriptions
All products are described and photographed as accurately as possible. Pictures are taken using a Samsung Galaxy S7 / S8 */ S9 mobile phone, either under natural light, white fluorescent light, or in a lightbox with LEDs.

Each bracelet is made to order unless otherwise stated (i.e. "Ready To Ship items) and so bracelet lengths may vary by +/- ¼ (1/4) inch and the number of gemstones will depend on the length of bracelet chosen.

Please allow for products to possibly differ in colour due to different display monitor settings - requests for returns or exchanges of items because of this reason shall not be entertained.

All gemstones used are genuine unless otherwise stated*. Please allow for colours of gemstones shown in listing pictures and those received to possibly differ slightly and have inclusions etc.

* Lapis Lazuli - dyed.
* Sugilite - either dyed and/or treated.
* Turquoise - either dyed and/or treated, stabilised or reconstituted.

Most gemstones used are 6mm but may vary by +/- 0.5-1mm.